Frequently asked questions

Simply go to the "Track my order" section with your tracking number, or with your name and order number.

Very often our emails arrive directly in your spam. You automatically receive an order confirmation email as soon as your payment is validated, followed by a shipping confirmation email once your order has been shipped with your tracking number.

Once your order has been shipped, you will receive an email notification, which will contain a link to the order tracking details. you can also consult the "track my order" page to know the status of your order in real time. if you have difficulty finding your tracking information, send us an email and we will contact you, will be happy to provide them to you.

We do our best to process and ship orders as quickly as possible. so please email us imediately if a change need to be made. if we manage to catch it in time, we can update your order! if your modification has not been taken into account in time, we offer quick and easy exchanges or returns.

You have 30 days from the delivery date to return and item for an exchange or refund.

Account

Products

Saint-Germain Buckle Pant

Sovereign Padded Trench

Surrey Suede Derby

Sussex Checkered Trouser

Tassel Sovereign Loafer

The Cambridge Heritage Cardigan

The Hamptons Relaxed Knit

Tuscany Wide-Leg Linen

Varsity Knit Vest

Voyager Sport Chronograph

Westbury Polo Sweater

Windsor Penny Loafer

Winter Manor Overcoat

Yacht Club Navy Blazer

Frequently asked questions

Join the Fashion Community

Country/Region

Country/Region

Products

Saint-Germain Buckle Pant

Sovereign Padded Trench

Surrey Suede Derby

Sussex Checkered Trouser

Tassel Sovereign Loafer

The Cambridge Heritage Cardigan

The Hamptons Relaxed Knit

Tuscany Wide-Leg Linen

Varsity Knit Vest

Voyager Sport Chronograph

Westbury Polo Sweater

Windsor Penny Loafer

Winter Manor Overcoat

Yacht Club Navy Blazer

Frequently asked questions

Join the Fashion Community